Customer Resources & FAQs

Frequently Asked Questions

Find quick answers to common questions about drain maintenance, sewer repairs, and diagnostic camera checks.

  • How do I know if my main sewer line is clogged?

    Common signs include multiple drains backing up simultaneously (like toilets backing up into tubs), gurgling noises from fixtures, and foul sewer smells around your home.

  • What is hydro jetting and is it safe for my pipes?

    Hydro jetting uses high-pressure water streams to thoroughly scour pipe interiors clean. It is completely safe for intact sewer pipes and effectively removes stubborn grease, scale, and root intrusions.

  • How often should I schedule drain cleaning?

    Residential properties benefit from routine drain checks every 1-2 years, while commercial kitchens and businesses should schedule maintenance every 6 to 12 months.

  • Can tree roots destroy my underground sewer pipes?

    Yes, tree roots naturally search for moisture in underground clay or cast iron pipe joints, causing major cracks, blockages, and pipe structural failure over time.

  • What is trenchless sewer repair?

    Trenchless repair restores or replaces underground pipes with minimal digging required, leaving your lawn, driveway, and landscaping intact while creating a long-lasting pipe.

  • How long does a sewer camera inspection take?

    A thorough video camera sewer inspection typically takes between 30 and 60 minutes, providing real-time footage of your pipe condition.

  • What should I avoid putting down my drains?

    Avoid flushing wipes (even those labeled flushable), grease, coffee grounds, eggshells, paint, oil, and fibrous food scraps down sinks and toilets.

  • Are estimates provided before repair work starts?

    Yes! Silverback Sewer and Drains always provides transparent, upfront pricing before starting any repair work so you never face hidden fees.

  • What cities do you service near Long Beach?

    We service Long Beach, Signal Hill, Lakewood, Seal Beach, Los Alamitos, Carson, Bellflower, San Pedro, Huntington Beach, and nearby Southern California communities.